The Carnival Triumph experienced a fire on board February 10, 2013 which left the ship with no power. The cause of the engine fire was a leak in a fuel oil return line that sprayed onto a hot surface, the Coast Guard announced Monday. The ship being without power meant having to be towed back to port with no power other than what was provided by the generators. Reports from passengers state conditions were not very "vacation like".
Reportedly, many of the over 3,000 passengers have slept on deck in the absence of air-conditioning, and a lack of plumbing. Some have said they have had to use showers, sinks and plastic bags instead of bathrooms. Food was in a very limited supply and water had to start being rationed. Mnay of the lower decks were deemed unusable due to sewage from the over flows along with no lights. This caused many to build tents on higher outdoor decks out of sheets and robes.
Carnival has refunded all cruise fares, plus offered a future cruise credit equal to cruise fare paid and an additional compensation of $500. I originally was leaning toward thinking this is completely fair and just. But what about people missing work? Did anyone lose their job because of being unable to return to work on time? Even with that being said, this is something you agree to based on the cruise contract. By being a passenger on a cruise ship, you agree that the cruise line at their discretion can adjust your itinerary as they see fit. This is definitely not an ideal situation but it appears the crew did a phenominal job making the best out of a tough situation. I think the compensation seems fair. Now there is talk about law suits. I amjust not sure why this needs to even happen. As a passenger who has had issues on past cruises, it is very simple to contact the customer relations department and speak to them making a request for additional compensation. the worst they can say is no. In all fairness, I wasn't on that ship, maybe things truly were that horrible to constiute legal action.
What do you think??? Any thoughts are welcome.
Reportedly, many of the over 3,000 passengers have slept on deck in the absence of air-conditioning, and a lack of plumbing. Some have said they have had to use showers, sinks and plastic bags instead of bathrooms. Food was in a very limited supply and water had to start being rationed. Mnay of the lower decks were deemed unusable due to sewage from the over flows along with no lights. This caused many to build tents on higher outdoor decks out of sheets and robes.
Carnival has refunded all cruise fares, plus offered a future cruise credit equal to cruise fare paid and an additional compensation of $500. I originally was leaning toward thinking this is completely fair and just. But what about people missing work? Did anyone lose their job because of being unable to return to work on time? Even with that being said, this is something you agree to based on the cruise contract. By being a passenger on a cruise ship, you agree that the cruise line at their discretion can adjust your itinerary as they see fit. This is definitely not an ideal situation but it appears the crew did a phenominal job making the best out of a tough situation. I think the compensation seems fair. Now there is talk about law suits. I amjust not sure why this needs to even happen. As a passenger who has had issues on past cruises, it is very simple to contact the customer relations department and speak to them making a request for additional compensation. the worst they can say is no. In all fairness, I wasn't on that ship, maybe things truly were that horrible to constiute legal action.
What do you think??? Any thoughts are welcome.
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